Return & Refund Policy

Introduction

This Return & Refund Policy outlines the terms and procedures for returning leather products purchased from Trendzen and details how eligible refunds are processed. We accept returns for both defective and non-defective items within our standard return window. Please review these terms before initiating a return request.

30-Day Return Window

Trendzen offers a 30-day return policy, allowing you to request a return within 30 calendar days of receiving your item. Requests submitted after the 30-day window cannot be processed.

To start a return, contact us directly at support@trendzen.shop with your order number and specific reason for return. If you are reporting a product defect or damage, please attach photos so our team can evaluate the issue promptly.

Eligible Returns

We process return requests under two categories:

• Defective/Damaged Goods: Items that arrive damaged during transit, exhibit manufacturing flaws, or do not match the item ordered.
• Non-Defective/Customer Preference Returns: Unused leather products that you decide not to keep within the 30-day period.

All items must be authorized before dispatch. Please do not send items back without first receiving explicit return authorization and instructions from our support team.

Return Conditions

To qualify for a valid return, items must meet the following criteria:

• The leather product must be in its original, unused, and unwashed condition.
• All original packaging, tags, dust bags, and included accessories must be intact.
• Items must not show intentional damage, alterations, or improper care.

How to Initiate a Return

To begin a return request, please follow these steps:

1. Send an email to support@trendzen.shop within 30 days of delivery.
2. Provide your order number, item description, and return reason.
3. Include clear photos if reporting damage or an incorrect shipment.
4. Once approved, follow the return instructions and shipping instructions provided by our support team.

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect leather item, notify us immediately within 30 days. If the return is due to an error attributable to Trendzen (e.g., incorrect item shipped or manufacturing flaw), Trendzen will cover the cost of the return shipping label.

Non-Defective Returns

If you choose to return an item due to personal preference, the customer is responsible for all associated return shipping costs. Products must meet all condition guidelines outlined above to qualify for a refund.

Return Shipping & Label Responsibilities

• Merchant Error (Defective/Incorrect Item): Trendzen provides a prepaid return shipping label at no cost to you.
• Customer Choice (Change of Mind/Preference): The customer is responsible for purchasing and providing return shipping label tracking.

Exchanges

Trendzen does not offer direct product exchanges. To replace an item, please return the original product under this policy for a full refund and place a new order on trendzen.shop at your convenience.

Restocking Fee

Trendzen does not charge restocking fees for any eligible returns.

Restocking Fee: $0.00 USD

Inspection & Refund Eligibility

Upon receiving your return parcel at our processing center, our quality control team will inspect the leather goods to verify condition compliance. We will notify you via email regarding the status of your refund approval.

Refund Processing Timeline

Approved refunds are processed within 10 business days of receiving and inspecting the returned item. Refunds will automatically be issued to your original method of payment.

Processing Window: Within 10 business days

Note: Additional time may be required for your banking institution or credit card carrier to post funds to your statement.

Delayed or Missing Refunds

If you have not received an expected refund after 1 business days from our approval email:

1. Check your bank or credit card account again.
2. Contact your financial institution, as processing delays before posting are common.
3. If you have completed these steps and still have not received your funds, contact us at support@trendzen.shop.

Order Cancellations & Modifications

Order cancellation or address modification requests must be submitted within 24 hours of purchase by emailing support@trendzen.shop. Orders that have already entered processing or shipping cannot be canceled and must be processed as a standard return upon delivery.