Frequently Asked Questions
Last Updated: September 10, 2026
Products
What products does Trendzen sell?
Trendzen offers Handcrafted leather products and accessories. Please review our individual product catalog pages for detailed descriptions, material specifications, care guides, dimensions, and pricing.
Shipping & Delivery
Where does Trendzen ship?
We ship exclusively within the United States. We do not currently offer international shipping or delivery to addresses outside the U.S.
How much does shipping cost?
Trendzen applies a flat shipping rate of $30 USD per order across the United States. Total shipping costs are clearly displayed at checkout prior to order placement.
What is your order cut-off time?
Our daily order cut-off time is 5:00 PM EST. Orders placed before 5:00 PM EST on business days (Monday to Friday) begin processing the same day. Orders placed after 5:00 PM EST, on weekends, or on public holidays begin processing the following business day.
How long does order processing take?
Orders generally require 1 to 2 business days for processing, which includes payment verification, quality inspection of leather items, and dispatch preparation. Processing time is separate from carrier transit time.
How long does shipping transit take?
Once dispatched from our warehouse, standard transit time is estimated at 6 to 7 business days.
What is the total estimated delivery time?
From order placement to arrival, estimated delivery is 7 to 9 business days (1 to 2 days processing + 6 to 7 days transit). Timelines are estimates and may vary slightly due to carrier schedules, holiday volumes, or weather conditions.
Which shipping carrier will deliver my parcel?
We work with trusted shipping carriers (including USPS, FedEx, and UPS). Carrier assignment depends on parcel weight and final delivery destination. Details are included in your dispatch confirmation email.
Can I track my shipment?
Yes. Following dispatch, you will receive a shipping confirmation email containing a carrier tracking link. Please allow up to 24 hours for tracking status to sync online. If you need assistance, contact us at support@trendzen.shop.
What should I do if my package is delayed?
If your shipment has not arrived past the estimated 9-business-day window, please reach out with your order number at support@trendzen.shop so we can investigate carrier status for you.
Orders & Changes
Can I change or cancel my order?
You may request address changes or cancellations within 24 hours of placing your order by emailing support@trendzen.shop. Once an order enters processing or dispatch stages, modifications cannot be made.
What if I provided an incorrect delivery address?
Contact us immediately within the 24-hour window. Customers are responsible for providing accurate shipping details. If an order is returned due to address input errors, reshipment fees ($30 USD) apply.
Returns & Refunds
What is Trendzen’s return policy window?
We accept eligible return requests within 30 days of parcel delivery. Please contact us within this timeframe to authorize a return request.
Do you accept returns for damaged or defective items?
Yes. If you receive a damaged, defective, or incorrect product, contact support@trendzen.shop within 30 days with photo proof so we can arrange a replacement or refund.
Who covers return shipping fees?
If the return is due to a merchant error or damaged item, Trendzen provides a prepaid return shipping label. For change-of-mind or preference returns, the customer covers return postage costs.
Do you charge a restocking fee?
No. Trendzen does not charge restocking fees for any eligible returns ($0 USD Restocking Fee).
Do you offer product exchanges?
We do not offer direct product exchanges. You may return any eligible item for a full refund and place a separate new order on our store.
How long does it take to receive a refund?
Approved refunds are processed to your original payment method within 10 business days after we receive and inspect the returned item. Additional time may be required by your issuing bank to post the credit to your account balance.
Payments
Which payment methods are accepted?
We accept major credit cards (Visa, MasterCard, American Express, Discover), debit cards, as well as digital wallets including PayPal, Apple Pay, and Google Pay.
Which currency is used on Trendzen?
All store pricing and transaction charges are strictly calculated and processed in U.S. Dollars (USD).
Contact Information
Business Name: Trendzen
Support Email: support@trendzen.shop
Phone Number: +1 206 5813947
Business Address: 122 E 42nd St, New York, NY 10168, USA
Business Hours: Monday to Friday: 9:00 AM to 5:00 PM (EST)
