Shipping Policy

Shipping Area

Trendzen currently ships exclusively within the United States. We do not offer international shipping at this time. Orders placed with a delivery address outside the United States will be canceled and refunded. Customers must provide a valid and complete U.S. delivery address at checkout.

Shipping Charges

Trendzen applies a flat shipping rate of $30 USD per order across the United States. The total shipping cost is clearly calculated and displayed at checkout prior to payment completion.

Order Cut-Off Time

Our standard daily order cut-off time is 5:00 PM EST. Orders placed before 5:00 PM EST on a business day (Monday to Friday) begin processing the same day. Orders placed after 5:00 PM EST, on weekends, or during public holidays will begin processing on the following business day.

Order Processing Time

All leather products and accessories require 1 to 2 business days for order processing. During processing, we verify transaction details, conduct final quality inspections on leather items, and pack goods securely for dispatch. Processing time is separate from carrier transit time. Weekends and official U.S. holidays are not counted as business days.

Transit Time & Estimated Delivery

Once dispatched from our facility, orders take approximately 6 to 7 business days in transit to reach their destination. Combining processing and transit windows, total estimated delivery time from order placement to arrival is between 7 and 9 business days.

Please note that delivery timelines are estimates. Actual transit times may vary depending on local carrier operations, weather disruptions, or high-volume peak periods.

Shipping Carriers

Trendzen partners with reliable U.S. postal and freight carriers (such as USPS, FedEx, or UPS) to ensure safe handling of your leather products. The assigned carrier depends on parcel volume and destination zip code.

Order Tracking

Upon order dispatch, a shipping confirmation email containing your tracking number and carrier link will be sent to the email address provided at checkout. Please allow up to 24 hours for carrier tracking updates to sync. If you do not receive tracking information within 3 business days of placing your order, please contact us at support@trendzen.shop.

Order Changes & Cancellations

Address adjustments or order cancellation requests must be submitted within 24 hours of placing your order. Please email support@trendzen.shop immediately with your order number. Once an order has entered processing or dispatch stages, modifications cannot be made.

Customer Responsibility & Address Accuracy

Customers are responsible for ensuring all shipping details are entered accurately during checkout. Trendzen is not liable for shipment delays, loss, or return issues caused by inaccurate or incomplete shipping information. If a package is returned to us due to address input errors, reshipment costs ($30 USD) will apply.

Failed Deliveries & Returned Packages

If a delivery attempt fails due to non-access, refusal, or recipient unavailability, the package may be returned to our facility. We will contact you via email upon receipt. If you wish to request reshipment, the standard $30 USD shipping fee will be charged to re-dispatch the order.

Lost, Damaged, or Delayed Packages

Trendzen is not responsible for transit delays resulting from severe weather, natural events, or carrier operational backlogs. If a parcel is lost in transit prior to delivery confirmation, contact support@trendzen.shop within 7 business days of the expected delivery date for assistance with carrier claim filings. Packages confirmed as successfully delivered by carrier tracking but subsequently reported missing or stolen fall outside merchant replacement liability.

Undeliverable Addresses

We do not ship to P.O. Boxes, APO, FPO, or DPO addresses. Orders containing these address types will be placed on hold, and our support team will contact you for an alternative residential or physical business address.